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FAQ

When will I receive my artwork order?

Orders are processed and shipped between 2-3 business days.

What is your return policy?

All items are final sale.

Where can I purchase Caitlin McGauley wallpaper?  

Wallpaper is available through Studio Four in New York (hello@studiofournyc.com), James Showroom in Austin and Dallas (info@jamesshowroom.com), and Nicky Rising in L.A. (hello@nickyrising.com). Please contact the showroom that is closest to where you live. Wallpaper is sold to the trade as well as to retail customers. Please contact a showroom for pricing and samples. 

What is the timing for wallpaper orders?

Once a P.O. is placed, wallpaper will be shipped between 5 and 6 weeks. A rush option is available for $350. The rush timeline varies, please inquire about the rush timeline before your order is placed if you are interested in this option. 

What is the return policy for wallpaper?

All wallpaper is final sale. Wallpaper must be hung by a professional wallpaper hanger and inspected before hanging. No claims may be made after the wallpaper is hung. 

What information do I need to give the showroom for ordering wallpaper?

You will need to have a professional wallpaper hanger measure your space. The wallpaper hanger can determine how much wallpaper you will need based on the unique repeat and width of the pattern that you are ordering. 

*This applies to every pattern in the collection except for Butterflies grasscloth wallpaper. This paper is hung by reverse panels so you must also give the measurements of each wall to your showroom in addition to the final yardage amount given to you by your wallpaper hanger.

What makes grasscloth wallpaper different from traditional wallpaper?

Grasscloth wallpaper is a natural product. It is woven with natural fibers that give the finished product a certain unevenness. Being handmade and handstained, it is common that shades will vary from roll to roll, and from end to end of a single roll. This is part of the beauty of the product. Care should be taken not to allow adhesive or water on the wallcovering surface. Any paste or water on the surface of the wallcovering will discolor the wallcovering and cause staining or discoloration to the product. For these reasons we urge you to take extra care in examining the rolls before you hang, and during the actual installation.

Are you available for portraiture during events?

Sumi ink (black and white) portraits. Most recently Ralph Lauren and Hermes of Paris shop openings across the U.S. For more information please contact info@caitlinmcgauley.com.

Do you sell prints on other sites?

For more prints, please visit Tiger Flower StudioStudio Four NYC, and Artfully Walls.

* Caitlin McGauley LLC owns the rights to all artwork. Purchased artwork may not be reproduced or used for any purpose that has not been permitted my Caitlin McGauley LLC.